An attorney shares practical advice on how to get what one wants or what one is entitled to without hiring expensive or time-consuming legal counsel, explaining how readers can overcome emotion to present one's case in a letter of complaint that is clear, concise, professional, and fair and providing more than eighty carefully worded sample letters that cover everything from warranty claims to HMO requests or IRS disagreements. Original.

An attorney shares practical advice on how to get what one wants or what one is entitled to without hiring expensive or time-consuming legal counsel, explaining how readers can overcome emotion to present one's case in a letter of complaint that is clear, concise, professional, and fair and providing more than eighty carefully worded sample letters that cover everything from warranty claims to HMO requests or IRS disagreements. Original.